Operating out of Terminal 1 at Eva Air JFK Terminal provides travelers with a convenient and easy journey. The terminal has convenient luggage drop services, self-service kiosks, and manned check-in counters. There are numerous restaurants, shops, currency exchange kiosks, and free Wi-Fi available to passengers throughout the terminal. Access to Star Alliance partner lounges, which include food, drinks, and showers, gives qualified travelers a peaceful place to work or unwind. Additionally, EVA Air guarantees accessibility by providing services for unaccompanied youngsters, wheelchair assistance, and pet travel arrangements. Terminal 1 provides EVA Air guests leaving or arriving at JFK with a high level of service thanks to its attentive staff and well-equipped facilities. 

check-in, security, lounges, and onward travel.

Passengers begin their journey at the departure level of Terminal 1, where EVA maintains clearly marked check-in counters. From six hours before the scheduled departure, EVA’s ground staff assist with ticketing, baggage, seat selection, upgrades, and special needs like unaccompanied minors or pet travel arrangements . For those who prefer a faster process, self-service kiosks are available for independent check-in, boarding pass issuance, and purchase of excess baggage entitlement. Online or mobile passengers can check in up to 48 hours in advance and head directly to the bag-drop counters.

Once checked in, passengers proceed to the security screening area. Terminal 1 offers both regular and TSA PreCheck lanes, helping expedite the process . EVA Air encourages travelers to arrive early, particularly during peak times, to allow up to 45 minutes for screening . Upon clearing security, travelers enter the main concourse, where terminal amenities transform the airport wait into a comfortable prelude to flight.

Terminal 1 provides a variety of restaurants and cafés. For instance, Le Grand Comptoir, an elegant wine bar, and Aroma Cucina & Bar offer sit-down dining, while Bento Sushi and Apartment 7B Deli satisfy quicker appetites with grab-and-go fare. Complementary to dining are convenience options like Dunkin’ and H&H Bagel, found both pre- and post-security, plus a range of fast-service and snack vendors peppered throughout the terminal.

Shoppers find Terminal 1’s retail offering equally diverse. Duty-free shops carry perfumes, alcohol, tobacco, and chocolates, while newsstands and accessory shops cater to last-minute travel needs . Banking services, including ATMs and currency exchange near the check-in area, ensure travelers can manage financial needs quickly. Alongside this, water-refill stations help support long-haul passengers staying hydrated without buying bottled water.

For relaxation and productivity, Terminal 1 offers charging stations near seating areas and throughout the lounge section. Free Wi-Fi is also available in the terminal, giving passengers connectivity for work or leisure . Nursing rooms and family seating spaces ensure that passengers traveling with infants or young children are cared for comfortably, while play areas for kids add another layer of convenience .

Eva Air at JFK Terminal does not run a proprietary lounge at JFK, but eleven well-regarded Star Alliance partner lounges are accessible. Business and premium passengers, as well as Star Alliance Gold members, can choose from lounges like the Lufthansa Business Lounge near Gate 3 or the Lufthansa Senator Lounge. These lounges offer quiet seating areas, complimentary food and drink, showers, and Wi‑Fi—ideal for refreshing before long-haul segments .

Special needs are well accommodated. EVA Air provides wheelchair assistance, priority boarding for disabled travelers, pregnant women, and families with young children . Staff at counters and gates are trained to assist with mobility and ensure smooth boarding for passengers requiring extra attention. Unaccompanied minors receive complete escort service from check-in to plane door, offering comfort to both children and parents .

Travelers with pets benefit from transparent policies and accessible services. Dogs, cats, and rabbits are permitted either in the cabin or as hold baggage, depending on their size and documentation. Travel arrangements must be made at least 24 hours before departure, and relief areas are located landside outside Terminal 1 . Predominantly, only service animals travel within the cabin, while pets journey in pressurized cargo areas.

Charging and information kiosks are situated near gates, offering self-service options for rebooking, flight updates, and travel assistance . For more personalized help, EVA Air’s ground staff are available 24/7 at their departure desks.

Terminal 1 enhances traveler well‑being through facilities like showers, nap pods, and even a fitness zone . Spa services, including face and body treatments, further ease the stresses of long-distance travel.

Once airborne, Eva Air at JFK Terminal on-board experience lives up to its reputation. Royal Laurel Class passengers enjoy an opulent lounge area, fully flat seats, pajamas, lavish amenity kits by Rimowa, and fine dining; Premium Economy features generous legroom and amenity kits; Economy offers personal in-flight entertainment across 9–11-inch touchscreens and adjustable headrests . Wi‑Fi connectivity is available on 787s, 777s, and A330s, letting passengers stay connected in the sky .