The British at ORD Terminal is located in Terminal 1, the international terminal at O'Hare International Airport. The terminal provides a modern, efficient space with all the conveniences of today, as well as accelerated check-in, boarding, and security processes. British Airways passengers have priority access to security queues, self-service kiosks, and dedicated check-in counters. Premium customers get access to the British Airways Lounge, which offers free food and drinks, Wi-Fi, and a quiet place to relax. Terminal 1 offers duty-free shopping as well as a wide range of shops and restaurants. One of the options offered to passengers as they go through U.S. Customs and Border Protection upon arrival is Automated Passport Control. Traveling smoothly is ensured with easy access to ground transportation options including rideshare services and public transportation. 

British Airways' dedication to offering first-rate service and smooth international connectivity is demonstrated by its presence in Terminal 1. A contemporary and roomy check-in hall welcomes customers arriving at Terminal 1 for a British Airways trip. The airline has a variety of check-in choices, including as automated kiosks for self-service travelers, premium counters for business and first-class customers, and manned counters for passengers who need assistance. By allowing passengers to check in, print boarding tickets, and tag their own luggage, these kiosks save wait times and enhance passenger flow through the terminal.

For premium cabin passengers and frequent flyers, British Airways provides access to an exclusive check-in area where they can enjoy expedited service. This premium check-in zone is complemented by dedicated security screening lines, allowing First, Club World, and Executive Club Gold members to move swiftly through the security process. Security at Terminal 1 is managed efficiently, with TSA PreCheck lanes available for eligible travelers, ensuring a quicker and less intrusive screening experience. The recent modernization of the terminal has improved both efficiency and passenger comfort, with wider lanes, better lighting, and upgraded infrastructure.

Once past security, passengers enter a vibrant concourse filled with a diverse selection of dining, shopping, and relaxation options. British at Chicago O’Hare Airport passengers departing from Terminal 1 can enjoy access to a variety of upscale restaurants, fast-casual eateries, and bars that cater to different tastes and dietary requirements. Popular options include local Chicago flavors as well as international cuisines, providing a satisfying pre-flight dining experience. In addition to food and beverage outlets, Terminal 1 features a number of retail stores offering everything from travel essentials and luxury goods to duty-free items for international travelers.

One of the hallmarks of British at Chicago O’Hare Airport is its access to a luxurious lounge experience. British Airways passengers traveling in First or Club World, as well as Executive Club elite members, are eligible to use the partner lounges located within Terminal 1. Although British Airways does not operate its own exclusive lounge at ORD, eligible passengers are welcomed into the American Airlines Flagship Lounge and the newly renovated shared lounges like the Swissport Aspire Lounge and the British Airways contract lounge operated by British Airways partners. These lounges provide a tranquil environment away from the main terminal, featuring comfortable seating, workstations, complimentary Wi-Fi, and a selection of premium food and beverages. Shower facilities, power outlets, and entertainment options are also available, ensuring that travelers can relax, refresh, or stay productive before boarding their flight.

British Airways places strong emphasis on accessibility and passenger assistance services. At O’Hare Terminal 1, the airline provides support for travelers with reduced mobility or other special needs. Assistance is available from curbside drop-off to aircraft boarding and includes wheelchair services, escort assistance, and special boarding arrangements. Travelers are encouraged to inform the airline in advance about any special requirements to ensure a smooth and comfortable journey. Customer service representatives are also present throughout the terminal to assist passengers with inquiries, rebooking, or other travel-related needs.

For those arriving on British at Chicago O’Hare Airport, the international arrivals process begins in the U.S. Customs and Border Protection area within Terminal 1. British Airways passengers go through immigration and customs using modern facilities that include Automated Passport Control (APC) kiosks and Global Entry access for expedited clearance. These technologies help to reduce congestion and waiting times during peak international arrival hours. Baggage claim areas are clearly marked and staffed with personnel to assist with lost or delayed baggage issues.