I went to Etihad Airways Muscat Office in order to learn more about their baggage policy. I was welcomed as soon as I walked in. My concern was heard, and the lady behind the counter provided me with all the information I needed. He even walked me through the online baggage check process. Their friendliness and helpfulness amazed me. In addition, the office had air conditioning and was immaculate. I felt informed and appreciated. I wish to fly with Etihad again and again because of this kind of service.