Managing confrontation is the key to productively engaging in conflict resolution conversations in the workplace. By understanding the influences of conflict and reducing the potential for conflict through conflict resolution, conversations will go more smoothly, and moving forward will be more attainable.

In our Online Conflict Resolution Course, leaders will discover how to get to the real cause of the problem, defuse tense situations, and how to have a productive conversation that leads to resolution. They will also learn “what to say when” tools for difficult situations that arise at work and will be equipped with the right words and approach.

Through experienced-based learning and relevant and applicable examples from your company’s culture and interactions, leaders will have the opportunity to apply new skills to handle even the most challenging of conversations through our Online Conflict Resolution Course.

Learning Outcomes

Program Format