The Emirates Airlines Birmingham Office in England provides customers with comprehensive booking, reservation, flight modification, and special support assistance. The Birmingham Airport office offers in-person support with baggage services, questions about the Skywards reward program, and information on travel documents. Employees have been trained to assist with mobility challenges, unaccompanied children, medical needs, and dietary choices. Business and First Class travelers can access the Emirates Lounge, which provides excellent meals, Wi-Fi, and recreational areas. For eligible passengers, the office also offers chauffeur-drive services within a specified radius. Personalized travel options are available for corporate and group reservations. Emirates' presence in Birmingham ensures a professional and easy travel experience to Dubai and other nations. 

Located on the ground floor of Terminal 1 check-in hall, Emirates Birmingham Office is an open-all-night full-service customer center that functions from early morning through late evening. Customers are welcome to come by the office to make new reservations, modify existing tickets, or alter itinerary changes. Whether it's increasing rates to Business or First Class, purchasing open-jaw tickets, or obtaining multi-leg flights, the multilingual staff are trained to offer expert advice and transparent fare details. Travellers looking to get clarification of baggage policies, seat booking, or on-board services benefit most from the staff's first-hand experience, which is an ideal representation of Emirates' global service standards

For travelers who have flight changes, the Birmingham Office facilitates smooth operations of cancellations, re-booking, and refund requests. The office staff takes the customers through Emirates' fare rules and refund eligibility, ensuring that any changes are executed effectively. Similarly, anyone facing baggage issues—missed, delayed, damaged, or oversized baggage—can rely on the Birmingham Office to initiate claims with the airline's baggage claims department. Staff is trained in the management of Emirates' special baggage procedures such as musical instruments, sports equipment, and duty-free items.

Emirates also offers its customer-focused services to additional passengers. Emirates passengers with reduced mobility are able to book wheelchair services, stretcher and bed transfer services, and special transfers, which are coordinated professionally in liaison with ground handling staff at Birmingham and transfer airports. Emirates unaccompanied minors on board Emirates flights are specifically catered for by controlled escort and hand-over procedures. Special diet requests—such as kosher, halal, vegetarian, and infant meals—may be coordinated through the office, as well as medically necessary assistance, such as storage for medication in refrigeration or oxygen onboard.

Emirates Airlines Birmingham Office Skywards members enjoy excellent support through the Birmingham Office, where they may sign up for membership, check miles, look for missing accruals, and check for tier upgrades. The office assists as well in miles redemption—cabin upgrade, award travel, or partner services—keeping travelers informed on available campaigns and promotional offers.

While the Birmingham Office itself does not issue visas, it gives preliminary advice on visa rules and transit documents—especially for connecting passengers via Dubai. It may outline what an "OK to Board" letter is needed, give details of procedures for layovers, and answer questions about requirements for entry into Emirates' international sectors.

For tour operators and travel agents, corporate travelers, Emirates Airlines at Birmingham Office offers effective group and corporate travel. The Birmingham Office organizes group discounts, provides conference fare holds, accommodates individual traveler bookings within a group contract, and issues consolidated billing. These services allow companies and travel organizers to organize the travel experience of multiple travelers with common pricing and easy changes.

Passengers with Pets and Animals are provided customized support in Emirates Airlines in the Birmingham Office. Staff members can explain Emirates' rules for traveling with animals—from in-cabin birds ("falcon flights") on certain Middle East routes to cargo transport for larger pets—and help with documentation preparation, such as health certificates, authorized kennels, and UAE customs forms

After check-in but before departure, Business and First Class passengers, or top-level Skywards members, can make use of the Emirates Airlines at Birmingham Office after security checks. The lounge, which is offered around nearby flight schedules, has a peaceful atmosphere with freshly prepared meals, complimentary beverages, lounge bar, and clean shower facilities.