Through its office in downtown Tokyo and full-service operations at Haneda Airport and Narita International Airport (NRT), Air Canada Tokyo Office in Japan provides assistance to Japanese travelers. The smooth, end-to-end experience is guaranteed by Air Canada's integrated network, whether you're buying flights, maintaining Aeroplan accounts, or checking in for departures.

1. Office Services in Tokyo City

Booking Flights & Purchasing Tickets: Agents who speak multiple languages help with cancellations, date adjustments, fare quotes, and new reservations.

Aeroplan Loyalty Support: In-person account resolution, tier upgrades, and mile redemption are all available to members.

Group & Corporate Travel: Customized rates, adjustable payment plans, and special billing for big groups and businesses.

Visa & Documentation Guidance: Professional guidance on "OK-to-board" approvals for international connections and entry procedures into Japan.

2. Terminal 1 Operations Check-In Options at Narita Airport (NRT):

Three hours prior to departure, manned counters open.

Self-service kiosks for baggage tagging and smartphone check-in

Priority Lanes: Business Class and Aeroplan Elite members have reciprocal access to SkyPriority and TSA PreCheck lanes.

The Maple Leaf Lounge

Serving Japanese and Canadian food close to Gate 62

High-speed Wi-Fi, private workspaces, and showers

A designated family area and a peaceful resting place

3. Services at Terminal 3 at Haneda Airport (HND)

Specialized Check-In Desks: Processing for every cabin has been streamlined, including mobile baggage drop

PreCheck lanes are accessible to qualified travelers for expedited screening.

Business-Class Lounge: Device charging stations, cozy couches, matcha tea service, and light meals

Ground Transport Access: Direct monorail and Keikyu Line connections to central Tokyo; limousine bus terminals adjacent to check‑in halls

4. Amenities at the Terminal

Connectivity: Both terminals offer free high-speed Wi-Fi.

Power & Work Stations: USB connections and charging outlets in lounges and seating groups

Retail & Dining:

Western cafés and convenience stores coexist with Japanese mainstays (ramen, sushi bars).

Duty-free stores selling electronics, alcohol, cosmetics, and regional trinkets

Accessibility & Family:

Children's play spaces, baby-changing stations, and nursing rooms

Induction loops, tactile signage, and wheelchair assistance for guests with hearing impairments

5. Extras & Special Assistance for Unaccompanied Minors

Full escort from check-in until boarding the aircraft

Coordination of Pet Travel: Landside relief places, health certificate assistance, and cabin or cargo arrangements

Medical & Emergency Support: First-aid stations, pharmacy kiosks, and on-site clinics for urgent requirements

Lost & Found: Specialized desks in the arrivals halls for prompt tracking and submission of claims

Conclusion

The Tokyo network of Air Canada Tokyo Office smoothly combines strong airport amenities with city-based support. Whether using the Aeroplan program, checking in quickly, unwinding in the Maple Leaf Lounge, or navigating Tokyo's well-organized transit system, travelers enjoy a well-planned trip that embodies Air Canada's international standards and local knowledge.