Traveling should be comfortable and dignified for everyone, including passengers with mobility needs. China Eastern Airlines Wheelchair Assistance is a thoughtfully designed service aimed at making air travel accessible, safe, and smooth for travelers who require extra support. Whether you're flying domestically or embarking on an international journey, the airline ensures that you or your loved ones receive compassionate and professional assistance every step of the way. In this guide, we’ll walk you through everything you need to know about requesting and using wheelchair services with China Eastern Airlines—from booking and check-in to boarding, in-flight comfort, and final arrival.

Why Use China Eastern Airlines Wheelchair Assistance?

China Eastern Airlines understands the unique needs of passengers who experience difficulty walking long distances or standing for extended periods. The Wheelchair Assistance program is specifically designed to provide:

• Efficient support at the airport

• Assistance with baggage and check-in procedures

• Guidance through security and customs

• Priority boarding and deplaning

• Access to real-time flight information

• Post-arrival transfer support and ground transportation help

This service ensures passengers feel safe, confident, and well-supported throughout their entire travel experience.

How to Request Wheelchair Assistance with China Eastern Airlines

To take full advantage of the Wheelchair Assistance service, passengers should request it in advance. The best time to do this is:

• At the time of booking your flight, either online or by contacting customer service.

• At least 48 to 72 hours before departure to ensure staff coordination and availability.

When making your request, it’s helpful to provide specific details about your mobility needs—for example, if you can walk short distances but not stairs, or if you are bringing your own mobility device like a walker or powered wheelchair.

What to Expect: Step-by-Step Travel Support

Let’s take a closer look at how China Eastern Airlines Wheelchair Assistance supports travelers from departure to destination.

1. Before the Airport: Planning and Booking

When you book your flight, indicate your need for wheelchair assistance. You can do this via:

• The airline’s website during the booking process

• A travel agent

• The China Eastern customer support line

You’ll receive a confirmation that your request has been registered. If any changes occur—such as a shift in travel time or medical condition—it’s best to update the airline immediately.

2. Airport Arrival: Check-In and Baggage Help

Upon arriving at the airport, proceed to the check-in counter or designated assistance area. China Eastern staff will be notified of your request and will arrange a wheelchair promptly.

At this stage, you’ll receive:

• Help with check-in procedures

• Assistance with baggage drop-off

• Luggage tagging and transport support

Staff will ensure your bags are handled safely and that you receive your boarding pass and gate assignment with minimal waiting.

3. Security and Terminal Navigation

Navigating airport terminals can be overwhelming—especially for passengers with mobility issues. The Wheelchair Assistance team helps you move through:

• Security screening

• Immigration and customs

• Airport lounges or waiting areas

You’ll be escorted by trained staff familiar with airport layouts, helping you avoid long walks and potential confusion.

4. Boarding the Aircraft

China Eastern provides priority boarding to all passengers using wheelchair services. This means:

• You’ll board the plane before the general passenger group

• Staff will assist with transferring you to your seat

• Your personal mobility devices (manual or electric wheelchairs) will be safely stored or checked in according to airline policies

All crew members are informed in advance of your needs, and in-cabin assistance is available when needed.

In-Flight Comfort and Accessibility

While in flight, cabin crew are trained to provide support when necessary. Though the cabin layout may have limitations, you can expect:

• Help with retrieving personal items stored in overhead bins

• Support with moving to and from the lavatory (upon request)

• Friendly, attentive service throughout the journey

If you need assistance during the flight, simply notify a crew member—they are ready to help.

Arrival and Post-Flight Assistance

Upon landing, the China Eastern Airlines Wheelchair Assistance continues with:

• Priority deplaning

• Escort through immigration and customs

• Baggage claim assistance

• Transfers to ground transportation, connecting flights, or family pickup points

Whether you're arriving at a domestic airport or an international terminal, staff will ensure you reach your next destination safely.

Traveling with Your Own Mobility Equipment

Passengers who travel with their own wheelchairs, mobility scooters, or walkers can bring them free of charge. Just inform the airline at least 48 hours prior to departure, and include the following information:

• Type and dimensions of the device

• Whether it is battery-operated (and battery specifications)

• Whether it folds or disassembles

Devices are typically stored in the aircraft’s cargo hold, and staff will return them at the arrival gate or baggage area depending on airport policies.

Tips for a Smooth Experience

To make the most of your Wheelchair Assistance service, consider these tips:

• Arrive early: Aim to be at the airport at least 2.5 to 3 hours before departure.

• Label your mobility device: Clearly mark it with your name and contact info.

• Carry documentation: If you have a medical condition, bring relevant documents for customs or security purposes.

• Communicate clearly: Let the staff know exactly what kind of assistance you need—whether it's mobility support, help with stairs, or in-flight guidance.

Customer Support and Contact Options

If you have questions about the wheelchair service, China Eastern provides multiple support channels:

• Phone support: Available via customer service hotlines in your country

• Website chat: Live assistance through the official site

• Airport counters: Staff available at service desks to assist with last-minute requests

It’s always best to confirm assistance at least 48 hours before your departure to ensure availability and coordination across airport departments.

Final Thoughts

Air travel should be an inclusive experience for everyone. With China Eastern Airlines Wheelchair Assistance, passengers with reduced mobility can enjoy their journey with confidence, knowing they’ll receive the care and professionalism they deserve. From ticketing and check-in to arrival and beyond, every step is supported with respect, dignity, and personalized service. Whether you’re planning a short domestic trip or a long-haul international flight, this assistance program ensures that comfort, safety, and peace of mind come first. Don’t let mobility challenges hold you back—travel freely with China Eastern’s trusted support.