For travelers with mobility challenges, flying doesn’t have to be difficult or overwhelming. With Wheelchair Assistance, passengers with reduced mobility are supported every step of the way—ensuring a smooth, dignified, and comfortable travel experience. Whether you require help at check-in, through security, during boarding, or with baggage handling, Aer Lingus has designed this service to make air travel accessible and hassle-free. In this guide, we’ll take you through the details of Aer Lingus Wheelchair Assistance, how to request it, and what you can expect from the moment you book your ticket until you arrive at your destination.

What is Aer Lingus Wheelchair Assistance?

Aer Lingus Wheelchair Assistance is a complimentary service available to passengers who have difficulty walking, use a wheelchair, or have other mobility limitations. Whether you're flying short-haul or long-haul, Aer Lingus ensures you’re supported throughout your journey. This service is available in all the airports Aer Lingus operates in and includes check-in help, escort through the terminal, assistance boarding the aircraft, and help with luggage and mobility devices.

Who Can Use Aer Lingus Wheelchair Assistance?

This service is available to:

• Passengers using manual or electric wheelchairs

• Individuals with temporary injuries affecting mobility

• Elderly travelers needing physical support

• Passengers with chronic conditions or disabilities

Aer Lingus treats all requests with respect and confidentiality, tailoring assistance based on the specific needs of the individual.

How to Request Aer Lingus Wheelchair Assistance

To ensure proper arrangements are made, passengers should request wheelchair assistance at least 48 hours before departure. There are a few easy ways to do this:

• During Booking: When booking a flight on the Aer Lingus website, there’s an option to select “wheelchair assistance” or enter mobility-related requests.

• After Booking: If you’ve already purchased your ticket, you can still add assistance by contacting Aer Lingus Customer Support.

• Via Travel Agent: If you booked through an agent or third-party site, inform them of your needs so they can update your booking.

Early notification ensures the correct type of assistance and equipment is prepared for your journey.

Services Included in Aer Lingus Wheelchair Assistance

Aer Lingus Wheelchair Assistance is more than just providing a wheelchair. It’s a full-service solution designed to offer end-to-end support for a seamless travel experience:

1. Check-In and Ticketing Help

Whether checking in online or at the airport, passengers can receive help printing boarding passes, managing luggage, and getting through security checkpoints. Staff are available to guide and assist throughout this process with patience and professionalism.

2. Assistance Through the Airport

Navigating large or unfamiliar airports can be stressful. Aer Lingus provides personal escorts who assist with:

• Getting through security screening

• Finding restrooms or airport lounges

• Making tight connections between flights

• Escorting passengers directly to their departure gate

This hands-on approach provides both physical and emotional reassurance.

3. Boarding and Disembarking

Staff are trained to assist passengers in boarding using aisle chairs, lifts, or special ramps if necessary. Whether you can walk short distances or require full support, Aer Lingus ensures that boarding and exiting the aircraft are smooth and respectful.

4. In-Flight Comfort and Accessibility

While onboard, passengers with reduced mobility are given extra attention. Crew members are briefed on individual needs and can assist with seat access, storing mobility devices, and offering information about accessible lavatories, depending on aircraft type.

5. Baggage Assistance

Baggage handling is also covered by Aer Lingus Wheelchair Assistance. Staff can help transport checked and carry-on luggage and ensure that mobility aids are stored safely and returned promptly at the destination.

6. Support at Arrival Airport

The service doesn’t end when the plane lands. Upon arrival, passengers are met at the gate, escorted through immigration and customs, and assisted with collecting their bags and reaching transportation or connecting flights.

Traveling with Mobility Aids and Medical Equipment

Aer Lingus allows passengers to bring their wheelchairs or mobility devices free of charge, in addition to their checked baggage. Both manual and powered wheelchairs can be accommodated, but specific rules may apply:

• Provide dimensions and weight of powered wheelchairs in advance

• Remove or secure any non-spillable batteries

• Label equipment clearly for safe handling

If you’re traveling with oxygen or other medical devices, it's advised to contact the Aer Lingus medical clearance team.

Customer Support and Special Requests

Aer Lingus prides itself on offering dedicated support for passengers with additional needs. Their customer service team is trained to:

• Answer questions about accessibility

• Provide medical clearance forms

• Add special requests to your booking

• Coordinate with airports and ground services for continuity of care

You can reach the Aer Lingus special assistance team by phone or through the ‘Manage Trip’ section on their website.

Tips for a Smooth Journey with Aer Lingus Wheelchair Assistance

Here are some tips to help make your travel as smooth and enjoyable as possible:

1. Book Early – The earlier you notify the airline, the better your experience will be.

2. Arrive Early at the Airport – Aim to arrive 2.5 to 3 hours before departure.

3. Bring Essential Documentation – Including medical forms or doctor’s notes if applicable.

4. Label Your Equipment – Clearly mark your wheelchair or device with your name and contact details.

5. Stay Informed – Monitor your flight’s status and check in with staff upon arrival at the airport.
    

Why Choose Aer Lingus for Accessible Travel?

Aer Lingus is committed to offering safe, inclusive, and respectful service to all passengers. Their wheelchair assistance program reflects this mission by:

• Providing well-trained, compassionate staff

• Offering coordinated support from check-in to arrival

• Ensuring compliance with EU accessibility standards

• Delivering a personalized experience that values independence and dignity

Passengers consistently praise Aer Lingus for their attentiveness and professionalism when handling special assistance requests.

Final Thoughts

Air travel doesn’t have to be stressful for passengers with reduced mobility. With Aer Lingus Wheelchair Assistance, travelers can expect a supportive, organized, and compassionate service at every stage of their journey. Whether you need help navigating the terminal, boarding the plane, or managing your luggage, Aer Lingus is here to help make your experience safe and enjoyable. So, if you're planning your next trip and need mobility support, don’t hesitate to request Wheelchair Assistance—a service built on care, respect, and accessibility.