Last month, my cousin and I went to the Singapore Airlines Bali Office  to inquire about a flight delay. Both of us were nervous, but the personnel immediately put our minds at ease. They were really professional and understanding. The woman who assisted us talked clearly and with great care. She provided us with good options after checking the status of our flight. The fact that we could reschedule without facing additional fees pleased us. The office has a pleasant environment and comfortable chairs. I thought it was great how they helped us unwind. Everything went well and without incident. If I ever need assistance with anything, I will most certainly return. The employees at Singapore Airlines' Bali office deserve a huge thank you for their exceptional service.