Hey, at the Southwest Airlines RDU Terminal, my mother had a great time. When she went in to ask to change her ticket, she was met by nice and professional people. They explained everything to her, making sure she knew the whole process, including a clear explanation of the choices she had and the costs involved. The organization and simplicity of the terminal made her trip simple. She was thankful for their professionalism and amazed by the promptness and ease with which her queries were replied. She, overall, experienced a smooth, convenient, and pleasurable encounter.