Having to make modifications to my SAS Airlines reservation recently, I chose to visit their Los Angeles office. I was welcomed and shown to the appropriate counter as soon as I stepped in. The SAS Airlines Los Angeles Office agent that helped me was really educated and patient, bringing me through the rescheduling procedure step by step. They even saved me money by helping me locate a better fare. Their efficiency and professionalism amazed me. These days, it's uncommon to get such excellent customer service, but SAS Airlines went above and beyond. For any travel-related issues, I strongly advise stopping by their office.