Returning makeup and skincare products can be tricky, especially when every retailer seems to have different rules. Sephora, one of the largest beauty retailers, has a fairly generous and straightforward return policy—but there are still some nuances you need to understand before requesting a return.

In this article, we’ll break down Sephora’s return and exchange policy, including key factors like:

• Return window
• Items eligible for return
• Return methods
• Refund policy
• Restrictions and exceptions

Knowing the ins and outs of Sephora’s policy can ensure you make returns and exchanges seamlessly next time you need to.

Sephora's Return Policy Overview

Here’s a quick overview of Sephora’s return policy:

Return window

Most non-clearance items can be returned within 60 days of purchase.

Items eligible for return

Unused makeup, skincare, haircare, fragrance, and tools can be returned, with some exceptions.

Return methods

Purchases can be returned by mail or in stores. Online purchases have additional flexibility to be returned in stores.

Refund policy

Refund method depends on original payment type. Unopened items get a full refund. Opened items get store credit.

Pretty straightforward, right? Now let’s look at the details.

Returning In-Store Purchases

For any items bought at a Sephora Promo Code store, here is how returns work:

Receipt required

To return an in-store purchase, you need to present the original receipt. Sephora will look up the purchase if you have a Beauty Insider account linked to the purchase. Returns without a receipt may only get store credit.

Damaged/defective items

Sephora will always accept returns on damaged, defective, or expired items—even without a receipt. You'll get a full refund in your original payment.

Easy enough! Just remember to bring that receipt next time you need an in-store return.

Returning Online Purchases

The online return process depends on whether you want to return by mail or in stores:

Return by mail

To return items bought online, you can always mail them back following the instructions on your packing slip. Make sure to include any free gifts so they aren’t charged to your account.

Return to store

Alternatively, many online purchases can be returned in stores for an easy, no-shipping return. Look for “Free Returns” or “Free In-Store Returns” when ordering online.

Just remember, you’ll need to have the original packing slip for the in-store return.

Exchanges

Exchanges are easy at Sephora. Here’s how they work:

Same-item exchange

Exchanging for the same product in a different shade or size? No problem! Sephora offers same-item exchanges anytime within 60 days.

Different-item exchange

Want to exchange an item for something new? You can do a different-item exchange anytime as long as you have the original receipt.

No time limits on exchanges makes it super convenient when you want to swap out colors or products.

Restrictions and Exceptions

While Sephora offers a generous return policy, there are a few categories with specific restrictions:

Clearance items

Clearance items must be returned within 30 days, and only for store credit. Clearance items also can’t be returned by mail.

Gifts with Purchase

GWPs must be returned along with the original product purchased, or you may be charged.

Fragrance

Fragrance can only be exchanged, not returned, for health reasons. You also can’t return fragrance by mail.

Knowing these restricted categories can prevent issues at return time. Overall though, Sephora offers very flexible returns compared to many retailers!

Conclusion

Sephora’s return policy makes it easy to get your money back or exchange makeup, skincare, and beauty tools you don’t want. With 60 days for returns, no time limit on same-item exchanges, and multiple return methods, Sephora aims to make the process as seamless as possible.

Just be sure to read the fine print on restrictions for categories like clearance, fragrance, and Gifts with Purchase. Following Sephora’s return instructions and holding onto your receipts will ensure you can get a refund or exchange without any hassle.

With the right expectations, Sephora’s return policy can give you the confidence to try new beauty products knowing you have options if something doesn’t work out. No more guessing games next time you need to make an exchange or return!

FAQs

Q: How long do I have to return items purchased at Sephora?

A: Most regular-priced items can be returned within 60 days of purchase. Clearance items have a 30 day return window.

Q: Can I return an online purchase to a store?

A: Yes, as long as the items were marked “Free In-Store Returns” when you ordered them online. You need to bring the original packing slip.

Q: What is Sephora’s policy on returning fragrance?

A: Fragrances can be exchanged but not returned. You also can’t mail back fragrances.

Q: Do I need a receipt to return items to Sephora?

A: To get a refund, you need the original receipt. Sephora can look up purchases linked to your Beauty Insider account. Returns without a receipt will likely get store credit.

Q: Can I exchange an item for something completely different?

A: Yes! As long as you have the original receipt, you can exchange an item for any other product at any time.