The Air France Helsinki Office, located at Helsinki-Vantaa Airport (Terminal 1, Rahtitie, Vantaa), offers travelers full-service assistance. It is available 24/7 and assists with self-service kiosks or counter check-in, luggage inquiries (including how to handle missing, oversized, or unique items), seat selection and upgrades, and ticket booking and cancellation. The office helps SkyTeam and FlyingBlue members with premium services, mileage issues, and lounge access. It also offers details on travel with animals, unaccompanied youngsters, visa and immigration laws, and special help requests. Lost-and-found, baggage wrapping, kiosk check-in, and business services like Wi-Fi, meeting rooms, lounges, and currency exchange are some of the facilities. 

The airline's desks process normal and web check-in processes, assist with baggage drop or tagging, and lead passengers through enhanced security steps. Kiosk check-in is available to those in need, providing convenience for frequent flyers and traffic evasion. Upon arrival at the airport, representatives are on-site to handle ticket irregularities, misplaced boarding passes, and delayed baggage cases.

A significant advantage of a visit to the Helsinki Office is one-on-one advice on visa necessities, departure conditions, and verification of documents. Although it does not issue visas, it proactively counsels entry requirements to France and final destinations. This consists of the provision of "OK to Board" letters, transit advice, and demystification of country-specific document requirements.

Frequent travelers using Air France's Flying Blue program also benefit from in-person assistance to control miles accounts, ask for missing mileage credits, or consider cabin upgrades. Agents can book award travel and share information on elite status rewards.

For Business Class passengers, elite Flying Blue members, or those who have bought lounge access, the Helsinki Office provides free passes to airport lounges. These lounges are found after security in Terminal 1 and have facilities such as quiet seating, refreshments, Wi‑Fi, and business facilities. Economy passengers can also choose to buy lounge access, creating a peaceful haven before flights.

Helsinki Office facilitates corporate bookings and group travel too, with customized fare consultations, group discounts, invoicing options, and exclusive booking coordination. This helps corporations and big groups (ten and above) travel together with easy-to-budget expenses and centralized itinerary coordination.

At the airport itself, Air France caters to baggage needs directly. Counters manage oversized items—sports equipment, musical instruments, and more—and help passengers understand relevant fee structures and dimensional limits. In cases of lost or delayed luggage, Helsinki Office agents guide passengers through claim processes, which include tracking via WorldTracer and reimbursement support for essentials if delays exceed thresholds .

Notably, Air France at Helsinki Office helps passengers arranging pet travel. The Helsinki Office provides advice on required documentation, kennel specifications, and coordination with cargo handlers for larger animals. Meanwhile, trained service animals can be processed through passenger channels, with designated relief zones available post-security.